Paul Hastings is a leading international law firm that provides innovative legal solutions to many of the world's top financial institutions and Fortune Global 500 companies. With a strong presence throughout Asia, Europe, Latin America, and the U.S., we have the global reach and extensive

capabilities to provide personalized service wherever our clients' needs take us. As one of the world's leading law firms, we seek dynamic individuals who share our commitment to service, innovation, and professional growth.

We have an opening for an IT Supervisor in our San Francisco office.

The IT Supervisor will supervise assigned office(s) IT daily operations, staff, and reporting systems compliance, providing expert level technology customer service, and keeping management apprised of changes.

In this capacity, the IT Supervisor will:

• Supervise team responsible for IT support services; supervise work schedules and priorities, and participate in performance management;
• Supervise the IT Service process to ensure timely and high quality service delivery, IT reporting systems usage compliance, and documentation and procedures are aligned with solutions provided;
• Supervise the local implementation of Firm wide IT projects, initiatives and related deployments, and special projects as assigned by the IT Regional Manager or Director of IT Service;
• Coordinate with other IT teams (Network Operations, Support Center, Desktop Team) on timely escalation and closure of user support hardware and software issued;
• Provide guidance to the IT Service team to analyze, understand, and resolve technically complex issues through a high-level in-depth research and analysis to a high-level remediation on all incidents; and resolves technical issues;
• Work overtime as required, in particular at month end and year end; and
• Handle additional related projects as assigned.

Proficiencies:

• Advanced to expert proficiency in Microsoft Operating Systems, including installation and configuration processes;
• Advanced to expert proficiency in Microsoft Office Suite;
• Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);
• Advanced to expert in wireless PDA technologies (iOS);
• Advanced to expert proficiency of customer service principles and practices;
• Advanced proficiency in networking technologies, cabling topologies and related applications;
• Advanced proficiency of practice/litigation support applications;
• Advanced proficiency of Inter/Intra/Extranet technologies;
• Advanced proficiency in Document Management System (WorkSite);
• Knowledge of desktop imaging tools and updating processes (SCCM);
• Knowledge of Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and workstation remote control;
• At least 5 years of technical experience providing technical support for Microsoft Windows Operating based desktop and laptop systems (preferred);
• At least 3 years of working in a supervisory technical customer service role within a hierarchical IT environment; and
• Strong written and verbal communication skills.

Qualifications:

• Bachelor's Degree (preferred) or equivalent experience;
• Microsoft Certification (preferred);
• At least 8 years of experience providing direct support to customers in the areas of software and hardware;
• At least 8 years of experience in LN< WAN and network systems support;
• At least 8 years of experience configuring, installing and maintaining client PC operating systems and related devices;
• At least 7 years of professional services or law firm experience (preferred); and
• At least 3 years of IT supervisory experience (preferred).

Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

The salary wage range that we expect to pay for this position is a minimum of $98,400 and a maximum of $127,900 annually. The actual pay wage may vary based on experience or other relevant factors.

Eligible employees can participate in the Firm's comprehensive benefits program, which include the following:

• Medical, Dental, Vision, Life/AD&D, Long Term Care, and Short and Long Term Disability
• Flexible Spending Account and Health Savings Account
• Healthcare Concierge and Advocacy
• Voluntary 401k Plan and Profit Sharing
• 10 Paid Holidays per year and a generous PTO program
• Family Support including Pediatric Mental Health and Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping
• Back-up Child Care, Elder Care, and Tutoring
• Wellness Programs (Employee Assistance Program, Mental Health, and Well-Being Events)
• Retirement Plan Consulting
• Anniversary Bonus Program
• Professional Development Programs
• Transportation Allowance and Commuter Benefits
• International Travel Insurance
• Auto/Home/Legal Insurance
• Pet Insurance
• Employee discounts
• And more!

The Firm has a range of diversity initiatives including our Paul Hastings Affinity Networks (PHANs), Women's Initiative, and PH Balanced. These initiatives provide a firmwide forum to share experiences, as well as an opportunity to participate in a supportive network with common interests to help make life at the firm more inclusive. Learn more about our Global Diversity, Inclusion and Wellness Initiatives .

Paul Hastings LLP is an equal employment and affirmative action employer F/M/Disability/Vet/Sexual Orientation/Gender Identity. Pursuant to local ordinances, we will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Ordinance.