• Provide on-the-phone, online, and in-person customer service, technical support, and guidance to Pacific Community with Windows and Mac OS hardware, applications, mobile devices, printing, and network issues. Sets up, configures, troubleshoots, and upgrades workstations and peripherals.
• Perform day-to-day audio visual (AV) support, including scheduling, end-user coordination training, and troubleshooting audio visual, lecture capture, digital signage, and video/web conference systems.
• Troubleshoot issues include software, applications, desktops, laptops, mobile devices, AV systems, lecture capture systems, digital signage systems, video conference systems, networks, and printers.
• Perform significant system upgrades, failed equipment replacement, new OS installations, image computers, and computer management as needed.
• Uses helpdesk request system and provides helpdesk services as part of a support team. Redirect problems to appropriate resources.
• Administer and maintain Digital Signage TVs and software (ZeeVee, Just Add Power, Connected Sign).
• Remain current on new technologies, tools, and applications related to this position.
• Perform related duties as assigned.

• Bachelor's Degree (Two (2) years of full-time experience in the same/similar position is equal to one (1) year of completed post high school education coursework).
• Two (2) years of helpdesk, workstation, and audio-visual experience.
• One (1) year of customer service experience.

• Working in a Clinic environment or a hospital.
• Working in a higher education institution.
• Avixa CTS Certification.
• Crestron AV Technician, and/or Extron AV Associate.
• Provide practical training on innovations in technology.
• Manage time, organize duties/assignments, and set priorities to meet multiple deadlines.
• Work effectively and accurately with multiple interruptions.
• Take initiative in organizing and maintaining departmental responsibilities, projects, and procedures.
• Work productively under pressure with minimal supervision.
• Maintain a high level of confidentiality of information.
• Demonstrate excellent attention to detail, problem-solving, judgment, customer service, and follow-through skills.
• Project a professional image, demonstrate strong interpersonal skills, and communicate collegially and professionally with administrators, faculty, staff, residents, and students.
• Ability and willingness to establish and maintain effective working relationships with others.
• Experience and sensitivity in working with people of diverse backgrounds and cultures.
• Demonstrated experience in advancing social justice, equity, and inclusion in a university setting.
• Ability to engage and integrate culturally responsive practices and knowledge in their work.

University of the Pacific is an affirmative action and equal opportunity employer dedicated to workforce diversity. In compliance with applicable law and its own policy, Pacific is committed to recruiting and retaining a diverse faculty and staff and does not discriminate in its hiring of faculty and staff, or in the provision of its employment benefits to its faculty and staff on the basis of race, color, religion, national origin, ancestry, age, genetic information, sex/gender, marital status, military and veteran status, sexual orientation, medical condition, pregnancy, gender identity, gender expression, or mental or physical disability.