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Director of Lab Services Development
San Francisco, CA
Job Description
Role Purpose:
The Director of Scientific Support Services Development will be a key life sciences executive and will liaise with managing directors and account leaders to ensure successful, accelerated growth. This strategic role is focused on the development of the business aligned to organic growth through the management of product delivery and renewal activity. This role also has critical tactical responsibilities as a team collaborator and hands-on executive.
This resource will build a strong relationship with the Client Growth Sales team and the WD Products and Solutions Development organizations to ensure only appropriate and robust products and technologies are being proposed.
What this job involves:
* Act as a Trusted Advisor to Life Science Account Directors and develop/own growth from need to execution.
* Demonstrate creative thinking, ability to solve complex problems, and proactive management in bringing innovative ideas and solutions to the client. Ensure effective rollout.
* Maintain regular contact with Account Directors and other key stakeholders to keep pursuits moving ahead and closing deals.
* Grow LS Revenue and CI annually.
* Own competitive RFP and/or change control processes for account scope changes.
* Develop Account Renewal Roadmap with marketing and accounts and lead interdisciplinary teams to execute renewal strategies.
* Proactively identify innovations and/or best practices that can be applied across accounts/clients.
* Track and communicate success stories to ensure high awareness and engagement.
* Identify critical priorities for each account project and align organizational stakeholders.
* Escalate risks throughout the organization appropriately.
* Provide regular updates on opportunity pipeline to Account Directors.
* Develop and maintain growth management processes.
* Maintain a working knowledge of Work Dynamics and JLL Technology (JLLT) product and service offerings.
* Stay abreast of industry and client trends; provide inputs on pricing and future solutions.
* Other duties as assigned.
Requirements
* Bachelor's degree required.
* 10+ years of commercial / sales experience.
* 10+ years of life sciences experience.
* 5+ years of solutions development experience.
* Excellent communication and presentation skills.
* Demonstrated ability to manage multiple projects simultaneously.
Successful Candidate Should Have:
Strategic mindset-the ability to see the business's big picture and future direction
and translate this into achievable growth opportunities.
Client-centric external - lead with an understanding of Life Sciences clients'
pains/demands and be skilled at meeting those needs with JLL solutions technologies and products.
Client-centric internal: Lead with an understanding of JLL account structure, scope, and long-term roadmap, working with leadership to help them present solutions to impress clients.
Customer Service- dedicated to exceeding client's expectations, ensuring
excellence in delivery is achieved through the right solution.
Influential - persuasive yet instills confidence among stakeholders, eager to drive change and obtain results.
Connector - can bring together various constituents across the organization to help drive client solutions.
Thrives in Ambiguity- can navigate a complex, multi-faceted organization with multiple stakeholders.
Depth of knowledge-demonstrates understanding of JLL business lines, the JLL technologies portfolio, WD products and services, and overall Life Sciences industry trends.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
The Director of Scientific Support Services Development will be a key life sciences executive and will liaise with managing directors and account leaders to ensure successful, accelerated growth. This strategic role is focused on the development of the business aligned to organic growth through the management of product delivery and renewal activity. This role also has critical tactical responsibilities as a team collaborator and hands-on executive.
This resource will build a strong relationship with the Client Growth Sales team and the WD Products and Solutions Development organizations to ensure only appropriate and robust products and technologies are being proposed.
What this job involves:
* Act as a Trusted Advisor to Life Science Account Directors and develop/own growth from need to execution.
* Demonstrate creative thinking, ability to solve complex problems, and proactive management in bringing innovative ideas and solutions to the client. Ensure effective rollout.
* Maintain regular contact with Account Directors and other key stakeholders to keep pursuits moving ahead and closing deals.
* Grow LS Revenue and CI annually.
* Own competitive RFP and/or change control processes for account scope changes.
* Develop Account Renewal Roadmap with marketing and accounts and lead interdisciplinary teams to execute renewal strategies.
* Proactively identify innovations and/or best practices that can be applied across accounts/clients.
* Track and communicate success stories to ensure high awareness and engagement.
* Identify critical priorities for each account project and align organizational stakeholders.
* Escalate risks throughout the organization appropriately.
* Provide regular updates on opportunity pipeline to Account Directors.
* Develop and maintain growth management processes.
* Maintain a working knowledge of Work Dynamics and JLL Technology (JLLT) product and service offerings.
* Stay abreast of industry and client trends; provide inputs on pricing and future solutions.
* Other duties as assigned.
Requirements
* Bachelor's degree required.
* 10+ years of commercial / sales experience.
* 10+ years of life sciences experience.
* 5+ years of solutions development experience.
* Excellent communication and presentation skills.
* Demonstrated ability to manage multiple projects simultaneously.
Successful Candidate Should Have:
Strategic mindset-the ability to see the business's big picture and future direction
and translate this into achievable growth opportunities.
Client-centric external - lead with an understanding of Life Sciences clients'
pains/demands and be skilled at meeting those needs with JLL solutions technologies and products.
Client-centric internal: Lead with an understanding of JLL account structure, scope, and long-term roadmap, working with leadership to help them present solutions to impress clients.
Customer Service- dedicated to exceeding client's expectations, ensuring
excellence in delivery is achieved through the right solution.
Influential - persuasive yet instills confidence among stakeholders, eager to drive change and obtain results.
Connector - can bring together various constituents across the organization to help drive client solutions.
Thrives in Ambiguity- can navigate a complex, multi-faceted organization with multiple stakeholders.
Depth of knowledge-demonstrates understanding of JLL business lines, the JLL technologies portfolio, WD products and services, and overall Life Sciences industry trends.
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
10+ years
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