The LPN utilizes evidence-based guidelines when following-up telephonically on injuries reported to WorkCare, ensuring employees are managing their injuries appropriately and progressing towards maximum functionality.

• Provide telephonic follow up and case closures to employees that have reported injuries to WorkCare
• Use evidence-based suggestions for either continued self-care treatment of the injury, escalating to a WorkCare Physician and a clinic visit, or closing the case
• Call clinic providers and obtain status from employee's appointments

Provide telephonic follow up and case closures in accordance with Policy and Procedures

If successful contacting the employee:

Determine what course of action to take

• • • Continue self-care
    • Consult a WorkCare Physician to discuss the treatment options

If unsuccessful in contacting the employee,

• • • Check the CSI and follow the instructions given for that client

Call clinic providers and obtain status from employees' appointment

Provide additional services to WorkCare as directed by Physician, Department Manager or Supervisor.

Supervisory Responsibilities:

None

• Education and Experience
  • Graduate of accredited school of nursing.
  • At least 2 years' nursing experience.
  • Experience in occupational health, urgent care and emergency room preferred
  • Must hold current and valid LPN license.
  • LPNs must be able to obtain and maintain Enhanced Nurse Licensure Compact (eNLC)
  • LPN must adhere to the requirements and time frames of licensure in all other states per policy

• Skills and Competencies
  • Strong verbal, written and interpersonal communication skills.
  • Must be able to demonstrate the ability of maintaining privacy and confidentiality.
  • Strong critical thinking skills; problem solving, and decision making.
  • Must have the ability to gather data, compile information and prepare reports.
  • Ability to manage multiple priorities, with attention to detail and accuracy.
  • Ability to create and edit written materials.
  • Ability to communicate effectively to a variety of audiences.
  • Skill in organizing resources and establishing priorities.
  • Demonstrate cooperative behavior with colleagues, supervisors and clients.
  • Strong time management, organizational, and follow-through skills.
  • Ability to meet and exceed daily and weekly individual performance goals.
  • Ability to work independently as well as assisting other team members when needed.
  • Requires regular and predictable attendance and punctuality.
  • Demonstrates positive telephone interaction skills as evidence by courteousness, open-ended questions to identify problems and conversation focused on goal directed, time limited communication.
  • Must have the ability to maintain a professional approach with others in job-demanding, multitasking and/or project support situations; the ability to create and edit written materials; the skill in organizing resources and establishing priorities; and the ability to gather data, compile information and prepare reports.
  • Must also have the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures and governmental regulations.

• Computer Skills
  • Must be competent in the Windows operating system environment, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel and PowerPoint) and learn other software as needed.
  • Must be able to multi-task between multiple software programs.
  • Must have good typing skills with the ability to type and talk simultaneously.

• Physical Demands
  • Requires sitting for long periods of time, working at a desk.
  • Some bending and stretching could be required.
  • Working under stress and use of computer/phone required.
  • Manual dexterity required for use of computer keyboard.
  • Occasionally may be required to stand, walk, stoop, kneel and/or crouch.
  • May occasionally lift and/or move up to 15 pounds.

• Work Environment
  • Mainly indoor, office environment conditions.
  • Work Environment must be free from background noise and distraction, noise level is acceptable, temperature is controlled. At home set up must meet all Company IT, privacy and safety requirements.

This position is Monday-Friday 10:00AM-6:30PM MST with rotating weekends and holidays included in the scheduled workweek.

The start date for this position is Friday, May 31, 2024.

Time: 10:00AM -5:30PM ET

Training Dates and time:

May 31 - July 12

WorkCare, Inc., is a U.S.-based occupational health, wellness and absence management company focused on improving quality of life for employees and enhancing business results for employers. Our mission is Protecting and Promoting Employee Health...from Hire to Retire. We believe Work Matters. Health Counts. Prevention Saves.

We deliver integrated, total employee health solutions to employers in all types of industries in the U.S. and selected international locations. Our primary service lines include Medical Exams & Travel program management; 24/7 Incident Intervention telehealth triage; Onsite Services & Clinics (staffing/operations); Industrial Athlete Program (onsite and virtual), Consulting M.D.s, Wellness Solutions, and Absence Management Solutions. We place a strong emphasis on occupational physician oversight, clinical quality, customer service excellence, and workforce well-being. Visit to learn more.