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Moores Cancer Center at UC San Diego Health is ranked by US News and World Report as the #17 Cancer Center in the country and is one of just 56 in the United States to hold a National Cancer Institute (NCI) designation as a Comprehensive Cancer Center. This designation is reserved for cancer centers with the highest achievements in cancer research, clinical care, education, and community contributions. Moores Cancer Center strives to stay at the forefront of emerging cancer research in a patient-centric environment.
Seeking a dynamic leader who will play a crucial role in leading and overseeing patient navigation services within Cancer Services. This Manager will ensure a culturally competent patient navigation program through training, workflow enhancement, and ongoing program refinement. They will monitor program effectiveness and outcomes, collecting and analyzing data to make informed decisions and drive continuous improvement and appropriate workflow standardization. Building upon the success of the existing program, the Manager will partner with Cancer Services leaders to identify opportunities for programmatic expansion in alignment with clinical services geographic growth. The incumbent will cultivate positive relationships with physician leaders, providers, care team members and all UC San Diego Health staff to support patients throughout their cancer journey. In addition, they will establish and maintain relationships with philanthropic donors, community organizations and resources to provide patients with access to critical supportive services, financial assistance, and other resources.
The position supervises a team of non-clinical patient navigators, providing guidance, support, and mentorship to ensure the team delivers exceptional service to patients and caregivers obtaining oncology care. They provide oversight for patient navigators initiating contact with patients and families, ensuring proactive communication at each phase of treatment. The Manager will also directly provide patient navigation services.
While not required, a cover letter is highly preferred when applying to this position.
Nine (9) years of relevant project management within healthcare, academic, non-profit, or similar environments, OR a Bachelor's degree in related area plus five (5) years of related experience/training. Experience in oncology or cancer care settings is highly desirable.
Experience and demonstrated success in program implementation/evaluation.
Previous leadership or management experience, preferably in a healthcare or nonprofit setting.
Experience and proven success in supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff.
Demonstrated ability to build strong relationships with internal team members as well as community partners. Demonstrated commitment to providing excellent patient-centered care and ensuring positive patient experiences throughout the cancer journey.
Excellent written and verbal communication skills, with the ability to train and mentor subordinates, convey complex administrative, clinic, and technical information in a clear and concise manner, and prepare and present various reports, documentation, analyses, and project proposals.
Familiarity with metrics and data analysis to assess program effectiveness and identify areas for improvement.
Experience supporting patients and caregivers with navigation needs in a healthcare or community organization setting.
Strong understanding of oncology care delivery, including treatment modalities, supportive care needs, and survivorship issues.
Experience in a hospital, ambulatory or oncology setting.
Experience in developing, implementing, and evaluating healthcare programs or initiatives.
Extensive knowledge of EDI principles.
Lean Six Sigma training.
Working knowledge of Epic.
- Position may also be responsible for Patient Resource Center(s) and volunteer coordination.
- Employment is subject to a criminal background check and pre-employment physical.
- Must be able to work various hours and locations based on business needs.
Pay Transparency Act
Annual Full Pay Range: $67,200 - $119,600 (will be prorated if the appointment percentage is less than 100%)
Hourly Equivalent: $32.18 - $57.28
Factors in determining the appropriate compensation for a role include experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. The Hiring Pay Scale referenced in the job posting is the budgeted salary or hourly range that the University reasonably expects to pay for this position. The Annual Full Pay Range may be broader than what the University anticipates to pay for this position, based on internal equity, budget, and collective bargaining agreements (when applicable).
UC San Diego Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html