We are looking to hire a Program Coordinator for our HIV Services in Berkeley. The Program Coordinator works closely with the HIV Program Manager to coordinate and expand LifeLong's HIV Care and Prevention services at LifeLong health centers in Alameda and Contra Costa County. This position includes both direct contact with patients as well as operational planning and management functions. Direct services will be at a reduced level to accommodate the administrative functions of this role.

This is a full time, grant funded, benefit eligible position.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more. LifeLong Medical Care is an equal opportunity employer. We strongly encourage applications from women, people of color, and bilingual and bicultural individuals and members of the lesbian, gay, bisexual, and transgender communities. Applicants shall not be discriminated against because of race, religion, sex, national origin, ethnicity, age, disability, political affiliation, sexual orientation, gender identity, color, marital status, or medical condition.

Benefits

Compensation: $30 - $32/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

COVID-19 Vaccine Policy

In accordance with LifeLong Medical Care's commitment to provide and maintain a workplace that is free of known hazards, we have adopted a Mandatory COVID-19 Vaccine Policy to safeguard the health of our employees and their families; our patients and visitors; and the community at large from infectious diseases, that vaccinations may reduce. This policy will comply with all applicable laws and is based on guidance from the Centers for Disease Control and Order of the California State Public Health Officer. Unless a reasonable medical or religious accommodation is approved, all employees must receive COVID-19 vaccinations.

Intake & Outreach
• Accept and process referrals into the program, including completion of initial assessments.
• Use health records and analytics tools to identify patients eligible for the program.
• Coordinate and conduct outreach to promote program visibility and support access to care.
• Establish working relationships and provide ongoing support for collaborations with CBOs and other care partners that provide resources to patients
• Operational Planning & Management
  • Participate in planning for program operations, expansion and sustainability
  • Identify training needs and coordinate training programs to expand LifeLong's capacity to provide quality care to the population served; Assist with onboarding and training new program staff
  • Orient staff to Epic workflows to ensure consistent, reliable documentation
  • Promote diversity, equity and inclusion in support of patients and staff
  • Engage the voices of patients and/or caregivers in the design and delivery of services

• Program Monitoring, Evaluation and Quality Improvement
  • Provide ongoing program oversight to ensure consistency and quality of services; may include regular internal audits to ensure program documentation, charts, and reports are accurate and complete
  • Support quality improvement efforts including tracking of performance indicators; test and implement changes to meet established goals, including patient satisfaction and clinical outcome measures
  • Review and maintain up-to-date and accurate knowledge of best practices in care for the population served, which may include emerging research
  • Support and troubleshoot billing and/or documentation issues to optimize program revenue
  • Support with grant reporting and invoicing

• Case Management
  • Assist team with patient panels, aiding with linkage to relevant services and education; and communicate with patients' care team members, external partners, and identified social supports.
  • Meet and engage with patients to build effective relationships and assess strengths and needs through use of standard screening tools and health and social services records review
  • Understand the program's functions to support and cover for other program staff as needed.

• Other duties as assigned by Program Manager

• Commitment to the provision of integrated HIV prevention and treatment services for low-income and unserved populations.
• Demonstrated ability and sensitivity to working with diverse low-income populations with various educational, lifestyle, ethnic, and cultural origins.
• Strong organizational, administrative, multi-tasking, prioritization, and problem-solving skills.
• Ability to be flexible and adaptive to change as well as persistent in completing complex tasks.
• Demonstrated effectiveness in managing projects, meeting deadlines, facilitating teams, and working collaboratively with various stakeholders.
• Clear and concise communication skills - written and oral - as well as exceptional interpersonal skills.
• Ability to effectively present information to others, including other employees, community partners and vendors.
• Advanced skills with Microsoft applications which may include Outlook, Word, Excel, PowerPoint, and other web-based applications and health information technology, including databases.
• Ability to work with individuals and organizations at the local level to build support.
• Ability to seek direction/approval on essential matters, yet work independently with little onsite supervision, using professional judgment and diplomacy.
• Work in a team-oriented environment with several professionals with different work styles and support needs.
• Conduct oneself in internal and external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff.
• Ability to see how one's work intersects with that of other departments of LifeLong Medical Care and that of other partner organizations.
• Make appropriate use of knowledge/ expertise/ connections of other staff.

Job Requirements

• Bachelor's degree in social work, health administration, public health or relevant field
• At least three (3) years of progressively responsible work experience in a community-based health care or non-profit social service capacity
• Previous work providing services to people with complex health and/or social services needs
• Proficiency in Microsoft office products and ability to learn Epic EHR

Job Preferences

• Experience with serving people with serious illness and/or serving LGBTQ+, homeless, BIPOC and other minority population
• Baseline knowledge of disease prevention and treatment programs, risk stratification, targeted outreach; statistical analysis a plus.
• Experience with Epic
• Access to reliable transportation with current license and insurance