Our solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.

Join us on our journey for a better tomorrow.

The Role

Mission:

To facilitate growth and profitability of our company's Service organization through strong commitment to the delivery of high-quality customer service to all customers (internal and external). Plus, ensure that the customer's expectations are met or exceeded every time.

The main responsibility for this position is to drive the growth of the PTS service and parts business. This will include service and parts for diesel driven compressors and generators, light towers, pumps, and hand-held equipment. This position is also responsible for developing our company's Service structure and providing improved communication, technical support and service presence. This position is responsible for all Service activities (WIP, Recruiting, Financials) and finding solutions for customer issues occurring on any piece of Atlas Copco equipment in the assigned territory.

Roles and Responsibilities:

• Develop and promote the service aspect of our business to generate profitable service revenue, and to maintain customer satisfaction with our equipment.
• Implement procedures to ensure that all service activities are performed in an organized and structured manner.
• Manage all service resources as required to achieve targeted goals and objectives.
• Ensure all technicians and temporary workers participate in competence development activities related to products, technical service and general business acumen.
• Handle warranty related issues with customers and customer center employees.
• Supervise and work with technicians in the shop and field to ensure they understand expectations and are performing consistently at a high level.
• Lead, manage, coach, and train employees in a manner that is consistent with our company's culture and management philosophy.
• Organize, document and maintain procedures for all Service functions.
• Create a proactive, resourceful, and self-directed organization, that is able to respond to customer requirements immediately, efficiently and effectively.
• Conduct failure analysis and train technicians and other Regional personnel on failure analysis on any recurring issue at a customer site. Relentlessly pursue solutions until the issue has been resolved.
• In the absence of other members of the management team, lead other groups in the conduct of Atlas Copco business in the territory (Parts, Sales, Warehousing, etc)

What you can expect from us?

Choose your career with us!

The Atlas Copco Group serves customers through innovative compressors, vacuum solutions, generators, pumps, power tools and assembly systems. We are a global and diverse Group of many strong brands and around 37 000 employees representing different cultures in more than 180 countries. We have a wide range of positions so whatever your interests or area of expertise, we offer interesting challenges and the opportunity to grow.

Passionate people create exceptional things. At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for the future. We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We are proud of our strong and efficient training and development processes. And we collaborate across national and competence borders, something that gives you the chance to move between business areas, countries and functions. Whether you want to change track in your career, become a specialist or manager - there is always an Atlas Copco way open for you.

When you join Atlas Copco you are entrusted with a great deal of responsibility from day one. Why? Because we know that you have the drive to develop on your own initiative and the ability to make sound decisions - but also that you will ask for help when you need it. Since you gladly share your knowledge and expertise, we can also give you more professional freedom.

At Atlas Copco, we have a world of experience behind us with all kinds of people from many backgrounds. The one thing we all have in common is that we are passionate about what we do and love new challenges. Each day brings us new opportunities to grow, both as persons and professionals.

Learn more at www.atlascopcogroup.com

Power Technique North America LLC (PTNA-CC) is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: PTNA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at PTNA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sec (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. PTNA will not tolerate discrimination or harassment based on any of these characteristics. PTNA encourages applicants of all ages.

What we expect of you?

Experience:

• A minimum of 5 years of experience in aftermarket and/or service management is required, including
• 3-4 years of technical service experience maintaining and repairing compressed air equipment, dewatering pumps (Atlas Copco and other) or equivalent is preferred.
• Demonstrated expertise in the maintenance, overhaul, and repair of a wide variety of portable compressors is strongly preferred.

Education:

A 4-year, bachelor's degree in Business Management or similar; or an equivalent combination of education and experience is required.

Supervisory Responsibility:

This position supervises a team of shop and field service technicians, including the following:

• Provides direction, coordination and evaluation of the service center's aftermarket employees.
• Manages a team of non-supervisory employees.
• Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring and training employees; planning, assigning and delegating work; appraising performance; recognizing/rewarding and disciplining employees; addressing complaints and resolving problems.

Skills:

Language Ability:

• English fluency required.
• Able to read, analyze, and interpret general business periodicals, professional journals, technical procedures, blue prints, hydraulic schematics, electrical and circuit drawings and diagrams, and governmental regulations.
• Able to write reports, business correspondence, and procedure manuals.
• Able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability:

• Able to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.
• Able to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:

• Able to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Able to define problems, collect data, establish facts, and draw valid conclusions.
• Able to deal with nonverbal symbolism (formulas, equations, graphs, etc.) in its most difficult phases.
• Able to solve problems and deal with a variety of concrete variables in variable situations where only limited standardization exists.
• Able to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills:

To perform this job successfully, an individual should have advanced knowledge of email software; word processing software; spreadsheet software; Accounting software and Contact Management systems, maintenance planning and scheduling software.

Travel:

This position requires limited travel (up to 5%).

City
Anaheim, CA

Diverse by nature and inclusive by choice
Bright ideas come from all of us. The more unique perspectives we embrace, the more innovative we are. Together we build a culture where difference is valued and we share a deep sense of purpose and belonging.