Role and Responsibilities

CAE Flight Operations Solutions is an industry-leading digital platform trusted by the world's top airlines and business aviation companies to optimize their operations. Every year, more than 50 million flights and over 200,000 crew members are supported by CAE's flight operations software backed by a global team and unparalleled expertise.

We offer a comprehensive portfolio of products and a digital ecosystem to address three main markets - Commercial Aviation, Business Aviation and Crew Engagement.

Spanning crew, flight, movement, airport, on-board catering, and cost management, CAE's customizable end-to-end solution improves decision-making by harnessing the power of integrated data and advanced technologies to improve operational performance, profitability, employee satisfaction and passenger experience.

CAE Flight Operations equips aviation professionals with the data needed to make informed decisions and take control of critical tasks.

The Technical Support Engineer is a member of a techno-functional team specialized in supporting mission critical software for a federal government contract and involves solving complex engineering problems to support the customer's business operations. In this role, the candidate will be responsible for planning, conducting, and directing the analysis of highly complex business problems to be solved with automated systems, cross-functional and cross business domains within the aviation flight crew area. Are you ready to:

The role we are offering you:

• Provide on-site technical support

• Make recommendation to customer in areas of scheduling and crew assignments

• Develop and maintain UNIX shell scripts

• Develop Business Requirements, Change Requests, Acceptance Criteria, Business Test cases, and Release Notes in support of implementations

• Interface with all levels of the customer unit including, but not limited to, end users, software & infrastructure engineers, program managers and client management

• Install and test releases in multiple environments

• Provide User training and create documentation for new functionality

• Coordinate with third party vendors to support customer

• Demonstrate effective teamwork skills

• Work efficiently with minimal oversight

• Ensure timely delivery and completion of projects

Our ideal candidate has:

• Must be a US Citizen and be able to secure Public Trust Clearance

• Must reside in DMV area and be able to commute to customer site on all workdays

• Must be able to work holidays and weekends and have flexible work hours during application maintenance events

• In-depth experience of UNIX commands

• Working knowledge of Oracle database, PL/SQL programming

• 3+ years related experience as a business analyst with working experience in CREW or Airline Operations Management or similar experience (preferred)

• Previous experience with UNIX ksh and csh shell scripting

• Airline Crew Scheduling experience

• Strong Analytical and problem-solving skills

• Must be organized and be able to manage multiple issues simultaneously

• Excellent written and verbal communication skills

• Identify problems with ability to determine when appropriate escalation is required

• Ability to identify problems, root causes and apply solutions proactively

• Proficient in MS Word, Excel, and PowerPoint

Preferred Experience / Skills:

• Previous experience with AirCrews, Crew Control or Crew Manager

• Bachelor's degree or equivalent technical experience strongly desired

CAE offers:

• an environment where your initiatives will be recognized and valued

• the opportunity to travel internationally

• the opportunity to work on a variety of projects on a multidisciplinary team

• the opportunity to represent the organization at external conventions and conferences

• the possibility to work from home occasionally

• flexible schedules

• attractive employee benefits

Come share your passion with us!

At CAE, we equip people in critical roles with the expertise and solutions to create a safer world. As a technology company, we digitalize the physical world, deploying software-based simulation training and critical operations support solutions. Above all else, we empower pilots, cabin crew, airlines, defense and security forces and healthcare practitioners to perform at their best every day and when the stakes are the highest. Around the globe, we're everywhere customers need us to be with more than 13,000 employees in approximately 250 sites and training locations in over 40 countries. CAE represents more than 75 years of industry firsts-the highest-fidelity flight, mission and medical simulators and training programs powered by digital technologies. We embed sustainability in everything we do. Today and tomorrow, we'll make sure our customers are ready for the moments that matter.

Read our FY22 Annual Activity and Corporate Social Responsibility Report

Follow us on Twitter: @CAE_Inc
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LinkedIn:www.linkedin.com/company/cae
Hashtags: #CAE; #CAEpilot

CAE Contacts:

General Media:

Samantha Golinski, Vice President, Public Affairs & Global Communications

+1-514-340-7939, ext 7939, samantha.golinski@cae.com

Investor Relations:

Andrew Arnovitz, Senior Vice President, Investor Relations and Enterprise Risk Management, +1-514-734-5760, andrew.arnovitz@cae.com

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Position Type

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Employment Opportunity

At CAE, everyone is welcome to contribute to our success. With no exception.

As captured in our overarching value "One CAE", we're proud to work as one passionate, boundaryless and inclusive team.

At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity or age.