In this role, you will Lead, mentor, and manage the professional services team & leaders, fostering a culture of excellence and continuous improvement. Develop and implement strategies and procedures to increase the PS revenue with improved pipeline/forecasts. Drive transformative growth in fast paced environments by leading change in business strategy, service offerings,

In this role, you'll Foster achievement of/exceeding gross profit and revenue targets by optimizing cost/quality performance across the portfolio's customers utilizing Twilio Routing products and various routing profiles You will develop, drive, and execute routing product strategies to deliver optimized margin and gross profit results. You will be accountable for the per

In this role, you'll Guide your team through the adoption of new technologies and support a culture of learning. Refine our technical approach to building prototypes and testing them with customers. Mentor your team. With unknown unknowns and a changing technical landscape you must provide sound mentorship and guidance to your team to ensure they are successful in their r

In this role, you'll Be one of our go to email Subject Matter Experts for anything email related for the business Respond to deliverability related support escalations and deliver expert consultation on specific customer issues via Slack, and internal Zoom meetings. Conduct in depth investigations, reviews, and audits into email sending practices across our dedicated, sha

In this role, you'll Lead the Toll Free Verification Operations team, which is responsible for onboarding and reviewing Toll Free Verification submissions and ensuring they are compliant on Twilio's platform with Twilio's Acceptable Use Policy and/or Messaging Policy, as well as with current carrier and provider guidelines. Ensure your teams deliver excellent performance

In this role, you'll Assist project managers in various work streams on Slack and Salesforce Data management in Salesforce and other business systems, including auditing and resolving data integrity at a large scale. Work with program managers and team members to uncover process gaps and develop sophisticated solutions Understand, triage and fix existing system problems C

In this role, you'll Drive opportunities through the entire sales cycle from pipeline generation through to close and post sales Employ a value oriented sales methodology with a focus on use cases spanning customer data and marketing activation Build upon the growth & adoption of Segment in the Enterprise business segment Own the cross functional team from Pre Sales throu

Collaborate with and establish solid trusted working relationships with team members, Product Management, Commercial Legal, Billing Operations, Order Management, and Finance with the ability to identify policy, process and tooling automation requirements. Act as a trusted advisor during the sales cycle by managing complex contracts and sharing subject matter expertise on

In this role, you'll Establish trusted working relationships with Commercial Solutions team members, Commercial Legal, Billing Operations, Commercial Finance, and Sales. Ensure forward deal momentum while providing excellent customer service to our Sales partners, as well as troubleshoot, escalate, and resolve issues with deal velocity especially during month and quarter

In this role, you'll Collect and develop business requirements and collaborate with engineering teams to translate these requirements into user stories Partner with cross functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics Develop, communicate, generate excitement for and obtain buy in o

In this role, you'll Create and manage A/B tests and personalized experiences in 3rd party platforms (Adobe Target, Optimizely, Mutiny, Segment, etc.) Develop and execute personalization roadmap derived from data, insights and hypotheses Work closely with the UX and Web Engineering teams to create new web pages and experiments to drive lead generation and improved convers

In this role, you'll Help customers achieve success by leading the technical and product sale, recommending best practice solutions, and guiding them on how to use Twilio's APIs. Take lead on understanding customer technical pains through discovery in order to design, demonstrate, and present innovative solutions that solve business challenges. Be Hands on, high energy, p

In this role, you'll Help execute on the community strategy, roadmap, and success metrics. Manage and execute a community content strategy. Work cross functionally on community engagement strategies Moderate, listen and engage regularly with our amazing community members, providing them with any support and resources they need. Constantly gather feedback from the communit

In this role, you'll Be the "go to person" for sales management in your supported territory for value related expertise and drive value selling in top Enterprise accounts Partner with sales management, sales engineering, customer success and other pre and post sales functions to grow the amount of value related activity Build and deliver compelling, CFO ready business cas

In this role, you'll Design and implement scalable and robust backend services using Java, Scala, and Python. Develop dynamic frontend interfaces using React and Node.js. Collaborate with product managers and architects during the product discovery phase to align technical solutions with business needs. Lead the API design and architecture to improve system integration an