Customer Experience Introduce and refer customers to the platform through routine interactions Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulation

Interface with eight (8) different systems. Monitor and respond to Banking Center and ATM alarms on Mastermind. Monitor and respond to Access Control Facility alarms on the Pegasys system. Program alarm systems on new, repaired or refurbished locations with Remote Link. Verify audio recordings on Viewpoint. Monitor and program all DVR systems on Navigator and web based ap

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Line of Business Knowledge Advisor Knowledge Act as assigned advisor for all matters related to operational risk and process flows. Trend Knowledge Collaborate with business on regulatory changes, large internal losses, Key Risk Indicators (KRIs), Third Party Relationships and Regulatory, Internal Audit and Self Identified issues to enhance Risk Statements, Risk Assessmen

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Manage Regulatory Compliance Develop and maintain Compliance Framework. Ensure compliance with regulations. Ensure third party partners meet Regulatory requirements. Control Testing strategy and implementation, day to day compliance oversight and remediation of third party Compliance related issues. Partner with Line of Business, Compliance and third parties to ensure all

Perform/actively participate in the walkthrough of significant IT processes/applications and ensure SOX documentation is accurate and reflects relevant risk, key controls, and current process. Identify key risks and controls, controls optimization, including the configuration of controls within business processes and the IT environment. Review SOX documentation (risk cont

Compliance Program Support the development, enhancement implementation, and governance of the compliance management program across the entire organization. Manage multiple components of the compliance management program Work closely with the Lines of Business to evaluate identified risks and adherence to Compliance policies and procedures. Keep track of industry trends an

System Operations Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Identify potential operational issues in projects, request fulfillment and individual assignments. Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Provide system failure

System Operations Perform Level 0 and Level 1 support to associates and document steps taken in incidents and service requests. Identify potential operational issues in projects, request fulfillment and individual assignments. Monitor operational performance and troubleshoot alerts from commercial, open source and locally developed monitoring tools. Provide system failure

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que

Marketing Activities Execute the proactive marketing activities for the attraction, retention, and expansion of customers. Complete assigned daily planning activities. Provide effective customer onboarding and engagement by routinely strengthening new customer relationships, introducing new and existing customers to Comerica's product and services, addressing customer que