Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Manage, direct and motivate the branch team to provide members the full range of Navy Federal Credit Union products and services including lending products and depository accounts such as checking, savings, certificate, IRA, revocable trust and estate accounts Lead cash operations and branch self auditing efforts to keep credit union assets secure and within operational l

Support all aspects of the Internal Controls over Financial Reporting (ICFR) governance program Support multi disciplinary control initiatives to evaluate controls and ultimately transform any control gaps into mature control environments Support the evaluation of the operational performance of existing controls and devise remediation strategies that align control perform

Manage full lifecycle project management for multiple, large, and complex projects Establish and lead project teams Develop project plan/scope/schedule/cost/communications Procure and/or manage resources/timelines/deadlines/quality Risk, Issue and Change management Ensure successful project implementation Develop and review specifications for preparing requests for propos

Provide strategy, subject matter business/technical expertise and solution development for HR Cloud applications and lead the day to day production support activities of Oracle Cloud HCM workstreams i.e. Core HR, Compensation, Benefits, Payroll, Time & Labor, Absence, Recruiting, Learn, Talent and Performance Management Align the product short/long term roadmap and featur

Participates in the implementation of member acquisition initiatives that adhere to and support corporate and department member acquisition strategies. Develops and conducts presentations to large audiences of Army/Marine Corps/Navy/Air Force recruits regarding the benefits of Navy Federal membership Implements regional member acquisition campaigns/activities and educatio

Analyze, research and resolve problems and discrepancies related to member accounts/loans Assist members with submitting consumer/mortgage/equity loan, overdraft protection and credit card applications Counsel current and prospective members about Navy Federal's products and services Ensure cash and other negotiable instruments are handled properly Identify opportunities

Respond promptly and appropriately to member telephone, digital chat, and all forms of communications inquiries (e.g., account status, address change requests, password resets, update member files, etc.) Assist in responding to client inquiries through various media channels; verify Customer Personal Identity (CPI) during client interaction Execute first call resolution t